At Earth and Home, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with a product you purchased from us, you may return it within 30 days of the purchase date, provided you have a valid receipt. Please review the following guidelines and instructions for our return policy:
Eligibility: To be eligible for a return, the item must be in its original condition and packaging, and it should not be used, damaged, or altered in any way. Certain products, such as perishable goods, personalized items, and digital downloads, may not be eligible for return. Please inquire about the specific product's eligibility at the time of purchase.
Return Procedure: To initiate a return, visit our store location where the purchase was made. Bring the item along with the original receipt. Our staff will inspect the item to ensure it meets the eligibility criteria mentioned above. If the return is approved, you will be offered a refund in the original form of payment or store credit, as per your preference. Please note that any shipping or handling charges incurred during the original purchase will
not be refunded.
Refunds and Processing Time: Refunds will be processed within 30 once the returned item is received and inspected. Please allow additional time for the refund to appear in your account, as processing times may vary depending on your financial institution.
Manufacturer's Warranty: Items that are covered by a manufacturer's warranty may need to be returned directly to the manufacturer for repairs or replacements. Please refer to the warranty information provided with the product for more details.
Store Discretion: Earth and Home reserves the right to refuse any returns or exchanges that do not meet the aforementioned criteria or appear to be fraudulent. We value your satisfaction and strive to provide excellent customer service.
Note: Not applicable for plant products.
